Sr. Desktop Engineer

San Diego, CA
Contracted
Experienced

 Sr. Desktop Support Engineer
Duration: Contract
Location: San Diego, CA  92108- 5 days onsite
 
 
PURPOSE
The Sr. Desktop Support Engineer is responsible for delivering advanced end-user computing and collaboration support across the enterprise. This role ensures the reliability, performance, and security of all desktop, laptop, and mobile computing devices as well as video conferencing and Audio/Visual (A/V) systems in conference rooms. The position requires deep technical expertise in Microsoft platforms, Azure AD, endpoint management, and enterprise collaboration technologies. The Sr. Desktop Support Engineer will standardize and maintain desktop environments, manage device lifecycles, support hybrid meeting technologies, and provide Tier 2–3 support for complex user issues.
ESSENTIAL FUNCTIONS
Technical Support & Troubleshooting
?       Provide expert-level support for Windows and macOS devices, Microsoft 365 applications, Teams platforms.
?       Troubleshoot complex end-user issues involving application performance, connectivity, authentication, and profile synchronization.
?       Manage endpoint security configurations, including anti-virus, device encryption, and multi-factor authentication (MFA).
?       Serve as escalation point for Tier 1 and Tier 2 technicians to resolve advanced incidents efficiently.
Audio/Visual & Collaboration Systems
?       Support, configure, and maintain conference room Audio/Visual systems including video conferencing hardware (e.g., Logitech, Polycom, Crestron, Teams Rooms, and Zoom Rooms).
?       Provide on-site and remote assistance for executive meetings, town halls, and hybrid conferences to ensure seamless A/V performance.
?       Coordinate with vendors for hardware replacement, firmware updates, and integration of new conference room technologies.
?       Maintain documentation and inventory of A/V equipment, cabling, and room configuration details.
?       Ensure A/V systems remain operational and standardized across all meeting spaces.
Endpoint Management & Automation
?       Create and maintain standardized desktop and laptop images using Microsoft Endpoint Manager (Intune) or SCCM.
?       Develop automation scripts and policies for device provisioning, patch deployment, and software installation.
?       Configure and manage WSUS/SCCM patching to ensure endpoint compliance and security.
?       Utilize remote management tools to resolve issues efficiently and proactively.
Microsoft Azure & Identity Management
?       Administer user accounts, groups, and licenses in Azure AD and Microsoft 365.
?       Configure conditional access, MFA, and security compliance settings in alignment with organizational policy.
?       Support single sign-on (SSO) integrations for enterprise applications.
Procurement & Asset Lifecycle Management
?       Manage procurement and inventory of user hardware, peripherals, and licensed software.
?       Maintain accurate records of IT assets, including warranty status, renewals, and lifecycle management.
?       Assist with onboarding/offboarding processes to ensure timely provisioning and recovery of assets.
Documentation & Knowledge Management
?       Create and maintain technical documentation including build procedures, A/V configurations, and troubleshooting guides.
?       Develop user-friendly training materials and FAQs to enhance self-service capabilities.
?       Identify and implement improvements to IT service delivery and end-user experience.
Collaboration & Service Delivery
?       Partner with infrastructure, cybersecurity, and network teams to ensure end-to-end system reliability.
?       Participate in service reviews, root cause analyses, and process improvement initiatives.
?       Mentor junior technicians and provide technical leadership in end-user technologies.
?       Support business continuity and ensure key systems remain available during outages or DR events.
 
 QUALIFICATIONS
?       Education: Bachelor’s Degree in Computer Science, Information Systems, or related field, or equivalent professional experience.
?       Work Experience: Minimum 7 years of experience providing Tier 2/3 desktop engineering and end-user support in enterprise environments. Proven expertise in Microsoft 365, Azure AD, and Intune and PDQ  management. Experience supporting and maintaining conference room Audio/Visual systems. Strong background in Active Directory, Group Policy, and endpoint patch management.
?       Skills/Knowledge: Advanced troubleshooting for Windows OS, macOS, and collaboration platforms. Familiarity with A/V control systems, HDMI/USB standards, and hybrid meeting technology setups. Solid understanding of TCP/IP, DNS, DHCP, and VPN networking fundamentals. PowerShell scripting for automation and reporting. Excellent communication, documentation, and customer service skills. Knowledge of ITIL processes for incident and change management.
?       Certifications (Required/Preferred): Required: CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator Associate. Preferred: CompTIA Network+, Microsoft Endpoint Administrator, ITIL v4 Foundation, Crestron or Zoom Rooms certification.
 
TOOLS AND EQUIPMENT
?       Microsoft 365, Intune/SCCM, Azure AD, Active Directory, ServiceNow (or equivalent ITSM tool), Remote Desktop tools, PowerShell, Teams/Zoom, and conference room A/V systems (Logitech, Polycom, Crestron).
Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*