Field Desktop Support Tech (FDSLe2)-Onsite only

fountain Valley, CA
Contracted
Mid Level
This is an onsite/in-person role based out of Orange County, CA. 
Looking for mid-level experienced resources with experience range of 5+ years in Desktop Support. (majorly level II resource)
 
Field Desktop Support Tech
Role: Contract 6 months
Location: Orange County, CA (Fountain Valley, CA /Irvine, CA)


Responsibilities: 
  • Advanced desktop support experience- troubleshooting, configuration, software installation
  • Adept at M365, Windows, Active Directory, ticketing systems
  • Provide troubleshooting and support to end users on a variety of issues- incidents and problems
  • Provide technical assistance to the customer (Examples)
    - Password reset
    - Account information
    - Case number information
    - Adobe Reader issues
    - Brower issues
    - Technical computer issues
    - Internet connectivity
  • Set up equipment for employee use
  • Image computers using a variety of methods
  • Install and perform minor repairs to computers and peripheral equipment within the office premises
  • Must have strong networking skills- IDF/MDF, switches, routers, access point
Experience:
  • 5 + years exp in software, hardware, and network
  • Provide technical assistance for user questions/issues on Windows 7, 8 and 10 along Microsoft Office 2010 through Office 365, M365
  • Experience with of Windows, M365, PC and Printer configuration
  • Strong customer service skills, detail oriented, and deadline driven
  • Strong phone and verbal communication skills along with active listening skills
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