Change Management Analyst

Orange County, CA
Contracted
Experienced
Role: Change Management Analyst
  • Location: Orange County, CA Hybrid
  • Duration: Contract- 6 months

Job Description:
Summary:
The Change Management Analyst will be responsible for governing, coordinating, and improving the IT Change Management lifecycle in alignment with ITIL best practices. This role plays a critical part in migrating change processes, workflows, and historical data from Jira to ServiceNow, across enterprise IT environments.
Job Responsibilities:
  • Apply a structured methodology and lead change management activities
  • Assess the change impact and complete change management assessments
  • Create change management strategy and develop actionable and targeted change management plans
  • Demonstrated experience in driving, leading, facilitating all investigation activities, conference calls, meetings and providing key stakeholder management
  • Manage end-to-end Change Management lifecycle including logging, assessment, prioritization, CAB coordination, implementation tracking, and closure.
  • Ensure compliance with ITIL-aligned change policies, risk controls, and audit requirements.
  • Facilitate Change Advisory Board (CAB) meetings, document decisions, and track follow-ups.
  • Monitor change success rate, failed changes, emergency changes, and SLA adherence, providing regular reporting to stakeholders.
  • Adept at managing people, processes and resources
  • Experience facilitating CAB meetings and stakeholder governance.
  • Excellent documentation, reporting, and stakeholder communication skills.
  • Lead or support migration of change records, workflows, approvals, and configurations from Jira into ServiceNow Change Management module.
  • Perform data mapping, validation, and reconciliation to ensure integrity of migrated records.
  • Collaborate with platform, development, and process teams to redesign workflows for ServiceNow best practices rather than lift-and-shift.
  • Support UAT, defect resolution, and go-live readiness for the new ServiceNow change process.
  • Develop training materials, SOPs, and knowledge articles for post-migration adoption.
  • Experience with ServiceNow configuration, workflows, or reporting dashboards.
  • Exposure to DevOps / CI-CD change integration and automated release governance
  • Identify opportunities to reduce change failures, improve lead time, and automate approvals using ServiceNow capabilities.
  • Produce dashboards and executive metrics on change performance, risk exposure, and release readiness.
  • Partner with Incident, Problem, Release, and DevOps teams to strengthen change quality and service stability.
  • Strong experience in Service Now
  • Make recommendations to management regarding process improvements, and concerns.
  • Support the design, development, delivery, and management of communication

Required Skills
  • Minimum 5 years’ experience in IT Change Management within enterprise/MSP environment
  • Hands-on experience with Jira Service Management / Jira workflows and ServiceNow Change Management module.
  • Proven involvement in tool migration or transformation projects (Jira → ServiceNow preferred).
  • Strong understanding of ITIL Change, Incident and Problem Management
  • Goal-oriented, driven nature to complete an urgent task
  • Excellent organizational and diplomatic communication skills
  • Ability to interface with all levels of management
  • Excellent analytical and problem-solving skills, detail oriented

Certifications:
ITIL certification is required
 
Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*