MAC Support(3)

Huntington Beach, CA
Contracted
Entry Level
Role: MAC IT Specialist
Location: Huntington Beach, CA- 5 days onsite
Duration : 6 months
**JAMF PRO & M365 endpoint administration experience is a MUST**

We are looking for a Mac IT Specialist with strong debugging/troubleshooting skills in MAC/Apple. The resource should have strong understanding of support systems -SLAs, monitoring processes and handling tickets.

Responsibilities:
  • Experience with Apple laptop/Apple devices/MAC Operating systems, JAMF endpoint management system in an enterprise environment
  • Strong experience with latest technologies with Macintosh systems and computers
  • Provide support maintaining laptop/desktop provisioning procedures for Apple endpoints
  • Strong experience with desktop lease refresh, VDI implementation, OSX deploy automation, and application upgrades.
  • Provide guidance and training to the IT Helpdesk team, ensuring they are well-equipped to handle day-to-day tasks.
  •  Report on Key Performance Indicator (KPI) reports based on the team's performance.
  • Oversee the management of software and hardware licenses, including Adobe, M365, Cisco, and certification renewals.
  • Adept at testing and installing AV systems, troubleshooting, providing technical support, and maintenance solutions for AV/VTC equipment
  • Familiarity with Audio Visual products like Logitech, Crestron, Tesira/Biamp
  • Familiar with AV design principles
  • Manage the onboarding and offboarding processes on a weekly basis and generate monthly reports on asset lease status.
  • Conduct an annual assessment of assets and ensure efficient inventory management 
  • Facilitate general IT procurement, including the purchase of hardware and software. Manage documentation and approvals for these acquisitions.
  • 2-4 years of strong MAC experience
Excellent communication skills and customer service
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